Welcome to our brand new website! Free uk delivery on all orders!


We thought it would be a good idea to pop some of our most frequently asked questions on a page for you. If your question isn't answered on this page, please drop us an e-mail on

How long will my order take?

We will always have our current estimated dispatch times on our individual products. These times can obviously vary depending on order volume. The average time for each product is roughly 2-3 weeks. 

Where should I send my photos?

Once you have placed your order, please send in your photos to Please quote your order reference number on your email so we can match it to your order.

What do I need to provide for custom model orders?

There is no such thing as too many photos. Not only do they help us make your models more accurate, we also like to see your pets! As a rule of thumb, we require photos that show both sides of your pet and of course a headshot. We understand that on some occasions it will not be possible for you to provide all of these photos, in this case as long as you describe the features and markings of the missing photo, we will ensure we do our best to recreate your pet as accurately as possible.

How do we contact you about customisation?

For any orders that require customisation, please email us once your order has been placed; Please do not hesitate to reach out if you have a request. We love making our products as bespoke as possible for our customers.